The primary aims of Manchester Diocese’s safeguarding service are to protect children and vulnerable adults from harm, promote their welfare, and minimise risk wherever possible by raising awareness and providing a robust structure whereby any concerns can be reported and receive a prompt and efficient response. No individual or organisation is perfect and in pursuing these vital aims it is possible that mistakes can be made, either in process or communication or in some other way. In recognition of this, Manchester Diocese has put in place a clear, accessible and active process for dealing with complaints. The key principles on which we base our complaints handling are:
Download a document that explains in full the Safeguarding Complaints Procedure. A complaint should be made in writing marked ‘confidential’: by post to the COO/Diocesan Secretary, Church House, 90 Deansgate, Manchester M3 2GH; by email to safeguardingcomplaints@manchester.anglican.org; or by phone to the COO/Diocesan Secretary on 0161 828 1412. |